Custom AI Solutions That Work for Buy Here Pay Here (BHPH)
Where AI Meets Auto Financing Excellence
Custom AI Solutions That Work for Buy Here Pay Here (BHPH)
Where AI Meets Auto Financing Excellence
The Challenge
Data Overload
Bottlenecks in Productivity
Lost Opportunities
Businesses grapple with overwhelming amounts of CRM notes, call recordings, and operational data. Hidden within these vast datasets are insights critical for proactive decision-making, yet extracting them efficiently remains elusive.
Lost Opportunities
Bottlenecks in Productivity
Lost Opportunities
Amid countless customer interactions, valuable signals—like signs of financial risk, customer dissatisfaction, or growth potential—often go unnoticed. This can lead to missed opportunities to improve customer engagement, mitigate risks, and drive growth.
Bottlenecks in Productivity
Bottlenecks in Productivity
Bottlenecks in Productivity
From reviewing CRM notes to grading customer calls, manual processes take up significant time and resources. Teams struggle to scale efficiently, leading to delays in decision-making and missed chances to optimize customer experiences.
Gale Force AI
Industry Expertise Meets AI: BHPH Solutions That Work
Founded by people with extensive BHPH industry experience, we offer a collaborative development and solution catalog model. Companies can customize existing projects from our catalog to fit their needs or receive significant discounts on new projects added to the catalog. This approach makes AI solutions affordable and scalable for the entire industry. Review our catalog below to see what AI solutions we've already built for others that you can customize for your business. Contact us for a demo.
Key Features
Artemis AI
Using customized logic for the LLM to use, Artemis AI analyzes CRM notes across numerous accounts to hunt for actionable insights and provides reports identifying problematic accounts. The system performs this analysis without accessing sensitive customer information.
Example Use Cases:
- Identify potential bad debt cases from thousands of daily customer interactions
- Prioritize collection efforts by highlighting the riskiest accounts
- Flag potential issues among accounts under recourse
Reason for Development:
A collections department needed a solution to review thousands of daily CRM notes to identify potential charge-off accounts and apply early mitigation measures. Another company asked: "How can we identify which accounts on next week's call list are lower risk, so we can prioritize our calling efforts?"
Hermes AI
Provides quick summaries of CRM notes for individual accounts, allowing users to interact with an AI assistant via chatbot to discover actionable insights, receive guidance on next steps, and create personalized messages. Its "Master Closer" function analyzes account history and provides two strategic recommendations for moving forward.
Example Use Cases:
- Help new collectors and sales representatives quickly understand transferred accounts
- Determine optimal days and times for successful collections on each account
- Identify customers' previously reported payment barriers
Reason for Development:
A Sales Manager needed a solution to help representatives quickly review and act upon hundreds of transferred accounts. Additionally, he wanted AI to gather online advice from sales trainers about effectively closing stagnant prospects.
Call Summarizer/Grader AI
Converts voice to text for detailed analysis, removes sensitive customer information, and enables users to interact with an AI assistant via chatbot to uncover actionable insights.
Examples of Applications:
- Improve customer satisfaction by enabling collection supervisors to resolve complaints and disputes quickly.
- Allow users to chat with AI to extract actionable insights from calls, receive next-action guidance, and create personalized messages.
- Enhance Quality Assurance (QA) productivity while ensuring consistent and unbiased call grading.
Reason for Development:
A Call Center supervisor needed more call evaluations from Quality Assurance (QA). With 13 QA personnel monitoring 50 representatives each, QA could only grade one call per representative per week.
Subject Matter Expert AI
Powered by advanced Retrieval Augmented Generation (RAG) technology, enabling users to access training information and private documents via chat or voice through the AI Assistant.
Example of Applications:
- Reduces training costs by shortening training time and enabling new agents to start calling sooner.
- Improves customer interactions by providing agents with immediate information without consulting a Subject Matter Expert (SME).
- Serves as an information chatbot for the company’s website.
Reason for Development:
A VP of Collections sought a solution to shorten training, get new collectors phone-ready faster, and help them quickly answer general questions without placing customers on hold.
Vera-Fy AI
Utilizes AI voice-to-voice technology, enabling seamless interactions where the AI processes and analyzes spoken responses in real time to gather and validate key information.
Application:
- Informs loan owners about dealership loan transfers and required phone verification, directing them to call an AI system that gathers vehicle and contact details, analyzes responses, and provides finance companies with consumer and collateral status.
Potential Application:
- An AI Payment Collector that makes outbound calls or takes inbound calls to collect payments from customers who have signed the TCPA Consent Form.
Reason for Development:
A finance company needed to streamline phone verifications for bulk auto loan purchases from BHPH auto dealers to expedite the purchase process and generate required reports.